Refund policy

1. What you buy

A token pack is digital content: the tokens are added to your balance as soon as the payment is confirmed. Tokens are then spent in the shop on unlocks, which are also delivered immediately.

2. Right of withdrawal

If you are a consumer in the European Union you normally have 14 days to withdraw from a purchase. For digital content that is delivered at once this right ends when delivery starts, if you have asked for it and confirmed that you lose the right. The shop asks for this at checkout. By buying you ask us to credit the tokens immediately and accept that you lose the right of withdrawal once they are credited.

3. Our refund promise

Even so, if you contact us within 14 days of a purchase and have not spent any tokens of that pack, we will refund it in full. We will then take the refunded tokens off your balance.

If you have spent part of the pack, we refund the part you have not spent, where it makes sense to split the pack. Tokens spent on unlocks are not refunded, unless the unlock does not work or is not as described.

4. Always refunded

If you were charged twice, charged the wrong amount, or paid and did not receive your tokens, we will fix it or refund you. Your legal rights, such as for a defective product, are not limited by this policy.

5. How a refund is paid

Refunds go back to the payment method you used, through our payment provider. Your bank may need a few working days to show it. If the tokens were already spent when a chargeback or dispute is filed, we may close the account's shop access until it is solved.

6. Tokens we do not refund

Tokens you received for free, such as through a promo code, have no money value and are not refunded. Tokens lost when you delete your account, or when we close an account for breaking the terms, are not refunded.